Agency

Evidence for missing indicators

Each record describes a case the indicators above cannot see. It does not affect the score or confidence because one case is not comparable across countries. A gap can become an indicator when a comparable series covers at least two countries.

• 🇸🇬Singaporelinked to Adults doing digital tasksstarted 2016still operating

  Singapore's national ICT-skills measurement and baseline

  Singapore's Department of Statistics ICT-skills table reports 99.0% in the total row for residents aged 16–74 in 2025, while 55.2% could use a basic arithmetic formula in a spreadsheet; the government uses the series to track SDG 4.4.1 and its Digital Skills for Life framework.

  99 % of residents aged 16-74, residents with an ict skill in the total row, 2025. 55.2 % of residents aged 16-74, basic spreadsheet arithmetic skill, 2025. Singapore Department of Statistics, annual ICT-skills dataset (IMDA source), retrieved 2026-08-31.

  How it worked: Singapore pairs a recurring skills measurement with a public baseline framework, Digital Skills for Life, and targeted support such as Seniors Go Digital. The combination makes digital capability a population service obligation rather than a one-off computer course, while the task rows reveal where basic access still masks deeper gaps.

  Limits: The table records task-specific self-reported or survey-derived skills for Singapore residents, not independently tested proficiency, workplace transfer or equal access. The age base changed from residents aged 15 and above in 2016–2020 to ages 16–74 from 2021, and a high total can hide weak performance on harder tasks such as spreadsheet work.

• 🇵🇹Portugallinked to Adults doing digital tasksstarted 2007dismantled

  e.escola, a national laptop-and-broadband push

  The European Commission's eSchool case study records more than 1.3 million people requesting laptops and broadband through Portugal's e.escola programme and more than one million laptops delivered in its first two years; the Portuguese government suspended the programme in 2011.

  1,300,000 people, people requesting laptops and broadband (more than), 2007-2009. 1,000,000 laptops, laptops delivered in the first two years (more than), 2007-2009. European Commission Interoperable Europe, eSchool Programme (Portugal case), retrieved 2026-08-31.

  How it worked: The state used a dedicated fund and mobile-operator partnership to put subsidised laptops and broadband into the hands of students, teachers and adult trainees, using schools and private partners for decentralised delivery.

  Limits: Device distribution measures access, not sustained use, adult or student digital competence, learning outcomes or affordability after the subsidy. The scale figures come from the programme case study, while the suspension is recorded in a Portuguese government archive; the partnership and outstanding state payments also complicate any simple claim of a completed success.

• 🇮🇳Indialinked to Adults doing digital tasksstarted 2017delivered and closed

  Pradhan Mantri Gramin Digital Saksharta Abhiyan

  India's PMGDISHA rural digital-literacy scheme enrolled 73,571,965 people, trained 63,941,718 and certified 47,836,188 by July 2024 through 20 hours of instruction in five digital-task modules.

  63,941,718 people, candidates trained under pmgdisha, 2024-07-26. 47,836,188 people, candidates certified under pmgdisha, 2024-07-26. Press Information Bureau, Ministry of Electronics and Information Technology, Government of India, retrieved 2026-09-02.

  How it worked: MeitY used village-level centres, a standard five-module curriculum and external certifying agencies to move a digital-literacy offer through rural India at household scale, with certificates uploaded to DigiLocker.

  Limits: The government reports administrative training and third-party certification totals, not independently tested digital competence or continued use of services. The scheme covered rural areas and one person per targeted household, so it is not a population-wide adult-skills rate; the source also does not report completion quality, attrition or post-training use.

• 🇲🇽Mexicolinked to Adults doing digital tasksstarted 2015delivered and closed

  Puntos México Conectado, national digital learning centres

  Mexico's communications ministry operated Puntos México Conectado centres in all 32 states, reporting more than 410,000 enrolled members and over 260,000 course enrolments by June 2017.

  410,000 members, punto méxico conectado enrolled members, 2017-06. 260,000 enrolments, course enrolments reported by the network, 2017-06. Secretaría de Infraestructura, Comunicaciones y Transportes, Government of Mexico, retrieved 2026-09-02.

  How it worked: The communications ministry put free digital classrooms in every state, then used equipment and curriculum partnerships with firms such as Samsung to turn connectivity points into places where people could practise new tools.

  Limits: The ministry reports registrations and course enrolments, not a comparable adult-skills test, completion rate or retained ability. The article is a programme announcement about a partnership and does not establish how many of the 410,000 members completed training or whether the network continued at that scale after 2017.